Privacy Policy | Pharmique Pharmacy

Introduction

Pharmique Pharmacy ("we," "us," or "our") is committed to protecting your privacy and maintaining the confidentiality of your personal information. This Privacy Policy and HIPAA Notice of Privacy Practices describes how we collect, use, disclose, and protect information about you, including Protected Health Information (PHI), in accordance with the Health Insurance Portability and Accountability Act (HIPAA), state privacy laws, and other applicable regulations.

1. Information We Collect

1.1 Personal Information

We collect the following types of personal information:

Contact Information: Name, email address, phone number, mailing address
Health Information: Prescription information, medical history, allergies, and other health-related data (Protected Health Information under HIPAA)
Insurance Information: Insurance provider details, policy numbers
Payment Information: Billing address, payment card information (processed securely through third-party payment processors)
Communication Records: Messages sent through our contact forms, live chat, email, or phone calls

1.2 Technical Information

When you visit our website, we automatically collect:

IP address and device information
Browser type and version
Pages visited and time spent on pages
Referring website addresses
Date and time of access

2. How We Use Your Information

2.1 To Provide Pharmacy Services

Fill and dispense prescriptions
Communicate with your healthcare providers
Process insurance claims and billing
Provide medication counseling and support

2.2 For Treatment, Payment, and Healthcare Operations

We may use and disclose your PHI without your authorization for:

Treatment: Coordinating your care with physicians and other healthcare providers
Payment: Billing you or your insurance company for pharmacy services
Healthcare Operations: Quality improvement, staff training, regulatory compliance

2.3 To Communicate With You

Respond to your inquiries and requests
Send prescription reminders and refill notifications
Provide important safety information about medications
Send newsletters or promotional materials (with your consent)

2.4 To Improve Our Services

Analyze website usage and improve user experience
Conduct internal research and analytics
Develop new services and products

3. How We Share Your Information

We do not sell your personal information. We may share your information with:

3.1 Healthcare Providers

We share PHI with your physicians and other healthcare providers involved in your treatment.

3.2 Insurance Companies

We disclose PHI to your insurance provider for payment and coverage purposes.

3.3 Business Associates

We work with third-party service providers who assist us with business operations. These providers have access to personal information only as necessary and are bound by confidentiality agreements and Business Associate Agreements (BAAs) where required by HIPAA:

Live Chat Service (3CX): Our live chat widget may collect conversation data, IP addresses, and device information
Payment Processors: Securely process payment transactions
Cloud Storage Providers: Store data securely
Email Service Providers: Send communications on our behalf

3.4 Legal Requirements

We may disclose information when required by law, including:

In response to court orders, subpoenas, or legal processes
To comply with regulatory requirements (FDA, DEA, state boards of pharmacy)
To report suspected abuse, neglect, or domestic violence as required by law
For public health and safety purposes

4. HIPAA Notice of Privacy Practices

4.1 Your Rights Under HIPAA

You have the following rights regarding your Protected Health Information:

Right to Access: You have the right to inspect and obtain a copy of your PHI in our records.
Right to Amend: You may request corrections to your PHI if you believe it is incorrect or incomplete.
Right to an Accounting of Disclosures: You may request a list of certain disclosures of your PHI.
Right to Request Restrictions: You may request restrictions on how we use or disclose your PHI, though we are not required to agree to all requests.
Right to Confidential Communications: You may request that we communicate with you in a specific way or at a specific location.
Right to a Paper Copy: You have the right to receive a paper copy of this Notice upon request.
Right to Be Notified of a Breach: You have the right to be notified in the event of a breach of your unsecured PHI.

4.2 How to Exercise Your HIPAA Rights

To exercise any of these rights, please contact our Privacy Officer:

Privacy Officer

Pharmique Pharmacy

1210 S International Pkwy Ste 166

Lake Mary, FL 32746

Phone: (407) 610-9090

Email: [email protected]

4.3 Complaints

If you believe your privacy rights have been violated, you may file a complaint with:

Our Privacy Officer using the contact information above
The U.S. Department of Health and Human Services Office for Civil Rights

You will not be penalized or retaliated against for filing a complaint.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience:

5.1 Types of Cookies We Use

Essential Cookies: Required for website functionality and security
Performance Cookies: Help us understand how visitors use our website
Functionality Cookies: Remember your preferences and settings
Third-Party Cookies: Set by our service providers (e.g., 3CX live chat)

5.2 Managing Cookies

You can control cookies through your browser settings. Please note that disabling cookies may affect website functionality.

6. Data Security

We implement appropriate technical, administrative, and physical safeguards to protect your information:

Encryption of data in transit and at rest
Secure server infrastructure and firewalls
Regular security assessments and updates
Employee training on privacy and security practices
Restricted access to PHI on a need-to-know basis
Secure disposal of records containing personal information

Important: Do not submit Protected Health Information (PHI) or sensitive medical information through our website contact forms or live chat. For prescription-related matters, please call us directly at (407) 610-9090.

7. Data Retention

We retain your information for as long as necessary to:

Provide pharmacy services to you
Comply with legal and regulatory requirements (prescription records are retained for a minimum of 5 years in accordance with Florida law)
Resolve disputes and enforce our agreements

8. State-Specific Privacy Rights

8.1 California Residents (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act:

Right to know what personal information we collect, use, and disclose
Right to request deletion of personal information
Right to opt-out of the sale of personal information (we do not sell personal information)
Right to non-discrimination for exercising your privacy rights

8.2 Other States

Residents of other states with privacy laws (Virginia, Colorado, Connecticut, Utah, etc.) may have similar rights. Please contact us to exercise your rights.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. Children's Privacy

Our website is not directed to children under 13. We do not knowingly collect personal information from children under 13 without parental consent. If you believe we have collected information from a child under 13, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

Posting the updated policy on our website with a new "Last Updated" date
Sending notice to your email address on file (for significant changes)
Posting a notice in our pharmacy

Your continued use of our services after changes become effective constitutes acceptance of the revised policy.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact:

Privacy Officer